Parameters

It is important for all websites and emails to follow most parameters.

Usability & content

  • Efficiency: Users should reach its aim quick when using the site for the first time.
  • Ease of learning: Users should be adapted the site.
  • Memorability: Users should remember the functions presented by the site.
  • Content: Site should satisfy users' expectations.

Visual aspects

  • Layout: Site should present good visual organization.
  • Graphics: Site should present good tonality.
  • Text: Site should present readable font.

Technical adequancy

  • System availability: Site must be reached anytime.
  • Speed: Site should provide quick loading, accessing, and using.
  • Accessibility: Site should provide easy access to materials.
  • Navigation: Site should provide easy navigation to reach services.

Security

  • Reliability: Service protect users from hackers' attack while downloading a file or surfing.
  • Accuracy: Service provide correct information.
  • Privacy: Site protects users' information.

Communication

  • Contact info: Site should provide the correct contact details.
  • Online help: Site should provide an assistance service through phone or internet.
  • Responsiveness: Site should handle user's problems and return to users fast.

Prestige

  • Reputation: Site should be well known.
  • Sustainability: Site should guarantee to serve for a long time.
  • Currency: Site should provide continuous improvement.